Develop and implement A Patient Care Focused Transportation system offering cost and service control using technology for documentation
Desire to streamline multiple users of service, both internal and external (150 locations/840 departments) for financial efficiency and central documentation
Service to include:
STAT Service – On Demand service of Specimens, Blood, Medical Equipment, Hazmat material, Surgical Supplies, etc. 1000 STATS per month
Routed scheduled service – 18,000+ routed stops per day to internal departments
The Solution
Create a unique customized transportation network, after a thorough evaluation of the current environment for each user
Offer itemized documented cost of service using tracking and tracing technology
Improve service and lower cost to justify a total transportation department change
The Result
DirectExpress Logistics implemented a robust transportation network with on-site management based on the hospital campus, utilizing a centralized dispatch office
Using historical data obtained from all users, DirectExpress Logistics created a customized efficient routing structure to reduce cost for each department while meeting their needs
real time tracking and tracing software was implemented to track on-demand STAT orders and scheduled routes.
Achieved 30% reduction of STAT delivery requirements per month
Optimized routing to create a more efficient flow of specimens into labs
Patient care was enhanced due to the assistance of total visibility and transparency offered by advanced tracking and tracing technology
On demand orders are entered in the web portal by each user (150 plus users/840 departments)
Weekly management review is ongoing with Hospital leadership and DirectExpress’s management
Routes are operated by bona-fide company employees and company owned logo’d vehicles
Uniformed drivers
Service level was substantially improved while achieving lower costs
