Frequently Asked Questions

Discover the answers to the most commonly asked questions about our medical couriers and delivery services.

General Topics

What are the benefits of Direct Express medical courier service?

With Direct Express, we offer reliable delivery services to your locations, which saves you money and increases reliability of deliveries. We are an asset-based company, operating with company-furnished vehicles to further ensure daily success. Our technology-based transportation service provides a strict chain of custody and offers critical reporting. We do not outsource our services or employees.

How Quickly can we implement the medical courier service?

Once an agreement is signed, services can begin within 90 days.

How Can I check the status of my package?

Our technology allows you to have real time data tracking of your package. Details of when it was picked up and where it is in the system, are available in real time.

What type of medical specimens can you deliver?

We deliver what you need. These include, but are not limited to, lab specimens, pharmaceutical drugs, surgical instruments, COVID tests and inter-company supplies.

What are your hours and delivery times?

We set a plan that is available 24/7

Employment Topics

Do I have to have previous experience to become a driver?

No, we train you for the position. You just have to have a valid driver’s license and pass the drug test.

Do I have to have my own vehicle?

No, all vehicles are company owned.

How do I know if I am a good fit?

Here are a few questions to ask yourself:

Are you at least 21 years of age?
Do you speak and write fluent English?
Have you had a valid driver’s license 3 years?
Are you legally authorized to work in the US?
Company will perform MVR and criminal background checks prior to job offer.
Would you be able to pass a drug screen after receiving a job offer?